Corporate Travel Communication Perfected
How do you prove to your Corporate Clients that you can meet your SLA?
In today’s fast moving business environment streamlining communication with corporate clients and the ability to provide clear and accurate audit trails for every ticket request are essential requirements for any professional Travel Provider.
Internet based communication has vastly improved the speed at which we can deal with clients. The long chain of an email conversation, however, can often become a headache to manage, especially if one email goes astray, a telephone call from the client requests undocumented changes, or a member of staff is off sick and the entire booking history is locked in their personal Outlook or email application.
That’s where CorpComm Pro comes in.
CorpComm Pro is a 100% web based interface that links corporate clients with their Travel Provider and vice versa. CorpComm Pro tracks every booking request from inception to ticket delivery, providing a secure environment that allows travel coordinators, managers, travel agents and travelers instant access to the status of a booking and a 100% auditable trail of each and every stage in the booking process.
When you communicate through CorpComm Pro, as either a Travel Agency or corporate client, you will quickly see huge savings in time and efficiency. CorpComm Pro also ensures that booking requests can’t go astray, helps eliminate human error and miscommunication and provides real time performance statistics.
CorpComm Pro is custom programmed to each individual Corporate Account’s process flow so that all travel authority approvals are automated. From simple travel requests that need no approval, to complex chain of command approvals that include management and traveler - CorpComm Pro can handle them all.
CorpComm Pro can also intelligently integrate with any corporate client application or Travel Agency Back Office to further streamline the workflow where needed.
In short, with CorpComm Pro:
- Travel companies can handle more bookings, more efficiently and accurately with fewer agents.
- Corporate Clients can manage large volumes of travel requests with fewer dedicated staff, can see at a glance the status of all pending reservations and quickly and easily make change requests, cancellations etc.
- Travelers can securely access the system to view and approve their travel itineraries.
- Every piece of communication is entered into an audit trail on a booking by booking basis.
CorpComm Pro Features:
- 100% web-based and supports SSL
- Streamlines communication eliminating use of individual emails and phone calls
- Travel Agents can manage multiple clients with a single login
- Multiple access types and users per corporate client
- Multi-currency support
- Clients can maintain unlimited traveler profiles - which can be linked to a HR database
- Customizable data entry fields for travel requests
- Customizable workflows
- Multiple workflows per company
- Comprehensive travel request history
- Ability to attach relevant travel documents to a booking file
- Comprehensive tracking of billing
- Secure, login-less itinerary approvals by traveler
- Stores ticket and flight information for quick query
- Agent and Corporate can track travel requests by ticketing time limit
- Archive option
- Quick Messaging between travel agent and corporate
- Timeline report.
- Pipeline charts for agent and clients - accurately display SLA statistics
- XML Api for Integration with any Back Office System
- XML Api for Integration with Clients HR or Travel Management Systems
Click Here to view some CorpComm Pro screen shots [0]